Utilities
Contact Numbers
| Customer Service Account, billing, and start/stop service information |
318-259-2385 |
| Report an Outage/Leak - Public Works | 318-259-5031 |
| Report an Outage/Leak - AFTER HOURS | 318-475-1445 |
Current Rates
| RESIDENTIAL RATES | |
| IN-Town Limits Water | 16.00 per month minimum up to 2,000 gallons 4.50 per month per 1,000 gallons after 2,000 |
| IN-Town Limits Waste Water | 9.00 per month minimum up to 2,000 gallons 2.00 per month per 1,000 gallons after 2,000 |
| OUT-Town Limits Water | 24.00 per month minimum, up to 2,000 gallons 5.00 per month per 1,000 gallons after 2,000 |
| OUT-Town Limits Waste Water | 11.00 per month minimum up to 2,000 gallons 2.25 per month per 1,000 gallons after 2,000 |
| COMMERCIAL RATES | |
| IN-Town Limits Water | 20.00 per month minimum up to 2,000 gallons 4.50 per month per 1,000 gallons after 2,000 |
| IN-Town Limits Waste Water | 16.00 per month minimum up to 2,000 gallons 2.25 per month per 1,000 gallons after 2,000 |
| OUT-Town Limits Water | 30.00 per month minimum up to 2,000 gallons 5.00 per month per 1,000 gallons after 2,000 |
| OUT-Town Limits Waste Water | 20.00 per month minimum up to 2,000 gallons 2.25 per month per 1,000 gallons after 2,000 |
| DEPOSITS | |
| Residential (Buyer/Owner) | 80.00 |
| Residential (Renter/Lessee/Tenant) | 125.00 |
| Commercial | 150.00 |
| NEW METER/TAP INSTALLATIONS | |
| Residential Water Meter (3/4" x 5/8" standard meter) | 350.00 |
| Residential Water Meter (larger than standard) | Actual Cost |
| Commercial Water Meter | Actual Cost |
| Residential Sewer Tap | Actual Cost |
| Commercial Sewer Tap | Actual Cost |
| GARBGAGE All customers inside city limits are required to have garbage pick-up. |
|
| Garbage/Trash Receptacle | 18.65 per receptacle |
Fees
| FEES | |
| Safe Drinking Water (SDW) Fee | 3.00 per quarterly bill |
| Late Penatly (assessed after the 15th) | 10 percent of bill due |
| Late Assessment Fee (assessed after the 25th) | 30.00 |
| Reconnection Fee | 30.00 |
| Moving/Transfer Fee | 20.00 |
| Non-Sufficient Funds (NSF)/Returned Check Fee | 25.00 |
| ONLINE/PHONE CONVENIENCE FEE SCHEDULE |
|
| Amount of Utility Bill | Convenience Fee |
| up to 150.00 | 3.95 |
| 150.01 to 300.00 | 4.95 |
| 300.01 to 600.00 | 6.95 |
| 600.01 to 999.99 | 9.95 |
| 1,000.00 or more | 5 percent of bill |
Important Dates
| UTILITY BILL DUE DATE |
| 15th day of the month, or next business day |
NOTE: Payments must be received by the due date in order to avoid late fees, including payments submitted by mail, regardless of what date is written or printed on the form of payment or postmark. Payments made through the after-hours dropbox are not considered received until the following business day, regardless of the date written or printed on the form of payment.
| LATE FEE DATES | |
| Late Penalty | 16th day of the month, or next business day |
| Late Assessment Fee | 26th day of the month, or next business day |
Start New Services
In order to begin utility services with the Town of Jonesboro, a prospective user must complete and sign our Utility Service Application. Applicants must provide a rental or lease agreement or other document as evidence of residency/occupancy.
Once we receive a new service application, we will begin processing the application and issue a work order to begin service. New service applied for before 3:00 p.m. can be turned on the same day. New service applied for after 3:00 p.m. will not be turned on until the following business day. If a new meter installation is required, the start of new service will be delayed. (Please contact Town Hall regarding specific delays in reference to new meter installations.)
Termination of Services
In order to terminate utilitiy services with the Town of Jonesboro, an account holder must complete and sign a Refund Request Form.
Once a request is filed, termination of services will begin being processed. Upon termination, meter deposits, except for any outstanding balance, will be returned to account holders 30 days after termination. In order to receive a full deposit refund, the last bill on the account must be paid in full.
IMPORTANT: Failure to terminate services will result in reoccuring charges, with applicable fees.
Water Quality Reports
For more information on our water system, sample results, and quality, visit the Department of Health & Hospitals website.